Privacy Policy

Opsis Eyeplus respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, visit our stores, use our services, or communicate with us through WhatsApp or other channels.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL DATA WE COLLECT

We may collect personal information such as your name, mobile number, email address, billing and delivery address, account details, order information and communication details when you use our website, visit our stores, place an order or contact us. Where required to provide optical products or services, we may also collect your eye prescription, pupillary distance and other relevant optical information.

We may also automatically collect basic technical information such as your IP address, device information, browser information, cookies and information about how you use our website.

2. HOW WE USE YOUR PERSONAL DATA

We use your personal data to process and deliver your orders, provide optical products and services, process payments, manage returns and warranties, respond to enquiries, provide customer support and improve our website and services.

We may also use your information for security, fraud prevention, analytics and to comply with applicable laws. Where permitted by law and based on the required consent or other lawful basis, we may use your information to send you information about our products, offers, discounts and promotions.

3. WHATSAPP COMMUNICATION

Opsis Eyeplus may use WhatsApp to communicate with you regarding enquiries, orders, delivery updates, customer support, appointments and other service-related matters.

Where you have provided the required consent, we may also use WhatsApp to send promotional offers, product information and other marketing communications. By choosing to communicate with us through WhatsApp or opting in to receive WhatsApp messages, you acknowledge that your information may be processed through WhatsApp and Meta’s services.

You may opt out of promotional WhatsApp communications at any time by using the available opt-out option or by contacting us.

4. COOKIES

Our website may use cookies and similar technologies to improve website functionality, remember your preferences, understand website usage and measure performance.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some features of our website.

5. SHARING OF PERSONAL DATA

We may share your personal data with trusted service providers who help us operate our website, process payments, deliver orders, provide customer support, send communications, maintain our systems and provide other services.

We may also disclose your information where required by law, legal process or government authorities, or where necessary to protect our rights, customers, employees or business.

We do not sell your personal data.

6. THIRD-PARTY SERVICES

Our website may use or link to third-party services such as payment gateways, delivery partners, WhatsApp, analytics services and other technology providers. These third parties may process your information according to their own terms and privacy policies.

We encourage you to review the privacy policies of third-party services that you use through our website.

7. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment service providers. We generally do not store your complete credit card, debit card, UPI PIN, banking password or other payment authentication credentials on our own systems.

Payment information may be processed directly by the relevant payment service provider in accordance with its privacy policy and applicable security requirements.

8. PRESCRIPTION AND OPTICAL INFORMATION

If you purchase spectacles, lenses or other optical products, we may collect and use your prescription and related optical information to process your order and provide the requested products and services.

This information may include prescription values, pupillary distance, lens requirements and other measurements necessary for preparing your optical products.

We use such information only for legitimate purposes connected with providing our products and services and related customer support.

9. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, alteration or disclosure.

Access to personal information is restricted to authorised personnel and service providers where necessary for providing our services. However, no electronic storage or transmission system can be guaranteed to be completely secure.

10. DATA RETENTION

We retain your personal data only for as long as reasonably necessary to provide our products and services, fulfil the purposes for which it was collected, maintain transaction and warranty records, comply with applicable legal and regulatory requirements, and resolve disputes or claims.

When personal data is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law.

11. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to access information about your personal data, request correction of inaccurate information, request deletion where applicable, withdraw consent where processing is based on consent, and raise a grievance regarding the processing of your personal data.

To exercise your applicable rights, you may contact us using the contact details provided below. We may take reasonable steps to verify your identity before processing certain requests.

12. MARKETING COMMUNICATIONS

Where permitted by applicable law and based on the required consent or other lawful basis, we may send promotional communications through WhatsApp, SMS, email, phone calls or other communication channels.

You may opt out of promotional communications at any time by using the unsubscribe or opt-out option provided in the communication or by contacting us directly.

Even after opting out of marketing communications, we may continue to send essential service-related communications, such as order confirmations, delivery updates, account-related messages and other communications necessary to provide our services.

13. CHILDREN’S DATA

Our website and services are not intended for children to independently provide personal data without appropriate involvement of a parent or lawful guardian.

Where applicable, Opsis Eyeplus will process children’s personal data in accordance with applicable Indian data protection laws and requirements relating to parental or lawful guardian consent.

14. DATA BREACHES

If we become aware of a personal data breach affecting personal data under our control, we will take reasonable steps to contain, investigate and address the incident and provide notifications to affected individuals and/or relevant authorities where required by applicable law.

15. INTERNATIONAL DATA TRANSFERS

Some of our technology, cloud, communication, analytics or service providers may operate outside India. Where necessary, your personal data may therefore be transferred to, stored or processed outside India.

Any such processing will be carried out in accordance with applicable Indian laws and requirements.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.

Any updated version will be published on this page with the revised “Last Updated” date. We encourage you to review this page periodically.

17. CONTACT & GRIEVANCE REDRESSAL

If you have any questions, concerns, requests or grievances regarding this Privacy Policy or the handling of your personal data, you may contact us using the details below.

*Opsis Eyeplus*

*Email:* info@opsiseyeplus.com

*Phone:* +91 8129949176

*Registered Address:* 25814, OK Tower, Koduvally, Calicut, Kerala – 673572

We will handle privacy requests and grievances in accordance with applicable law.

18. GOVERNING LAW

This Privacy Policy shall be governed by the laws applicable in India. Any matters relating to this Privacy Policy shall be subject to the applicable laws and jurisdiction of the competent courts in India.